BonLook Inc.

Customer Service Representative

Job Locations CA-QC-Montreal
Customer Service/Support
permanent full-time

Job Description

We are looking for a bilingual Full-Time Customer Service Representative to answer customer’s request, concerns, and general information questions. This person will be working full time evening and week-ends schedule. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times.


  • Answer customer questions through email, chat and telephone;
  • Fulfill and process orders created in-store;
  • Internal order follow-ups;
  • Help customers choose their perfect glasses via our website;
  • Fill out customer prescription information using our web platform;
  • Follow up with our optical laboratory;
  • Get customer’s prescription information by calling their optometrists;
  • Return customer’s voicemails;
  • Participate in the upkeep and improvement of our customer service team and systems;
  • Guide customers in the sales process;
  • Analyze and process redo orders
  • Answer customer questions through email, chat, telephone and in person in our showroom.



  • High school diploma completed or higher;
  • 2 to 6 years’ experience in customer service;
  • Fully bilingual written and spoken (English & French);
  • Ability to quickly adapt to changes;
  • Creativity, autonomy, and initiative;
  • Proactive and multitasker;
  • Open minded with great social aptitudes, oriented towards teamwork;
  • Proactive and efficient with time management;
  • Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities.



  • Montreal based company offering growth opportunities
  • Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people
  • Flexible schedule
  • Complete health benefits package: health, dental, medical, and optical coverage
  • Generous employee discount for yourself, your friends and your family
  • Competitive salary aligned with qualifications and experience
  • Free coffee!



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed