BonLook Inc.

Team Leader

Job Locations CA-QC-Montreal
Customer Service/Support
permanent full-time

Job Description



  • Offer impeccable customer service via chat, email and phone calls
  • Offer support to customer service team agents
  • Responsible for internal communications with team and colleagues
  • Payment and order adjustments
  • Daily productivity follow-ups
  • Team development contribution
  • Constant input and participation in maintain current processes and assisting with developing new ones
  • Compliance and quality assurance monitoring
  • New member training



Type of profile we’re looking for:

  • High school diploma completed;
  • 3 to 5 years of experience in customer service
  • 100% bilingual written and spoken (French and English)
  • Creative, independent and fast learner
  • Strong social/leadership skills
  • Not afraid of rapid growth and quick changes
  • Great time management skills



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