BonLook Inc.

Customer Service Representative

Job Locations CA-QC-Montreal
Customer Service/Support
permanent full-time

Job Description

*Temporarily remote role (see requirements at the end of the publication)

We are looking for a full-time, bilingual Customer Service Representative to respond to customer inquiries at our call centre. This person will be working full time from 24 to 40 hours a week. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times.



  • Answer customer questions by phone, email, online chat and at the front desk;
  • Fulfill and process orders created in-store;
  • Place orders by email, online chat, phone and at the front desk;
  • Internal order follow-ups;
  • Help customers choose their perfect glasses via our website;
  • Fill out customer prescription information using our web platform;
  • Get customer’s prescription information by calling their optometrists;
  • Participate in the upkeep and improvement of our customer service team and systems; 



  • High school diploma completed or higher;
  • 2 to 6 years’ experience in customer service;
  • Fully bilingual written and spoken (English & French);
  • Fluent writing (French and English);
  • Creativity, autonomy, and initiative;
  • Ability to remain focused;
  • Open minded with great social aptitudes, oriented towards teamwork;
  • Proactive and efficient with time management;
  • Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities.




  • Montreal based company offering growth opportunities
  • Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people
  • Flexible schedule
  • Complete health benefits package: health, dental, medical, and optical coverage
  • Generous employee discount for yourself, your friends and your family
  • Competitive salary aligned with qualifications and experience
  • Free coffee!



  • Reliable internet connection
  • Quiet and work-friendly environment




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