BonLook Inc.

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Job Locations CA-QC-Québec
The Store Manager is responsible for all aspects of the retail store operations, including strategy and the development of their people. The incumbent is accountable for ensuring that all areas of the retail business are fulfilled and are contributing to the customer experience. The store manager develops capabilities within the team to drive strategy and achieve results for the business. RESPONSIBILITIES - Develop people through our core values - Hold the team accountable for results and have crucial conversations when needed - Develop a strategy to build a strong pipeline of leaders - Recruit and hire people who are aligned with our culture and brand vision - Develop strategies and in-store initiatives to meet business objectives - Manage team performance with ongoing coaching - Create VM strategies specific to their market, store layout and volume to support sell-through - Provide timely feedback on sales plans and key performance indicators - Produce results that meet or exceed company goals and maximize store profitability - Manage the store schedule in a way that supports business trends (labor management) - Be responsible for the quarterly and yearly strategies and OPS - Work in collaboration with the optician to optimize the customer experience - Represent the BonLook brand: reflect company values and brand image at all time - Know and understand the corporate story/vision and be able to inspire the team - Manage inventory QUALIFICATIONS - 3 to 5 years of managerial experience, preferably in retail - High School diploma or certificate in Business Administration or in a related field - HR knowledge: recruitment, training and performance management - Excellent communication skills - Excellent customer service skills - Excellent time management skills
Category
Retail
ID
2020-1622
Job Locations CA-QC-Montreal
We are searching for a Sales Supervisor who is passionate, dynamic and willing to grow with our quickly expanding, Montreal company. The sales lead will assist the store manager in diverse tasks. REQUIREMENTS - Customer service and sales experience - Excellent communication skills - Demonstrates a creative approach towards customers, management and complex situations - Management experience - Demonstrates leadership and is a team player - Offers courteous and professional customer service - Easily adapts and quick learner - Able to work alone and within a team - Available days, nights and weekends RESPONSIBILITIES - Follow up and manage customer service emails - Ensure correct in-store delivery process - Manage in-store appointments and YCBM schedule - Develop sale techniques and recommend approaches - Team management when the store manager is absent - Create social media content - Open and close the boutique - Ensure that all team members correctly represent the brand image and serves customers in a professional manner.
Category
Retail
ID
2020-1621
Job Locations CA-QC-Montreal
We are searching for a passionate and dynamic Stylist who will help our customers find the perfect BonLook frame. RESPONSIBILITIES - Help the customer find the perfect frame - Greet every customer and explain the BONLOOK concept - Able to read an optical prescription and understand customer’s needs - Process transactions - Keep the store clean and welcoming - Offer a genuine customer service REQUIREMENTS - Flexible availabilities (day, evening and week-end) - Team spirit - Ability to multi-task - Love for fashion - Sincere customer service - Minimum 2 years in sales - Can adapt easily to a changing environment - Be creative and energetic in your approach with your team and customers
Category
Retail
ID
2020-1620
Job Locations CA-QC-Chicoutimi | CA-QC-Chicoutimi
We are searching for a passionate and dynamic Stylist who will help our customers find the perfect BonLook frame. RESPONSIBILITIES - Help the customer find the perfect frame - Greet every customer and explain the BONLOOK concept - Able to read an optical prescription and understand customer’s needs - Process transactions - Keep the store clean and welcoming - Offer a genuine customer service REQUIREMENTS - Flexible availabilities (day, evening and week-end) - Team spirit - Ability to multi-task - Love for fashion - Sincere customer service - Minimum 2 years in sales - Can adapt easily to a changing environment - Be creative and energetic in your approach with your team and customers
Category
Retail
ID
2020-1615
Job Locations CA-QC-Montreal
Working in customer service, you will be the contact person for managing all the reviews that are left by our customers on our social networks and thus, one of the main voices of the company for our customers. As a front-line brand representative, you will need to demonstrate excellent communication skills (French and English), an increased sense of initiative and great creativity in order to resolve with ease and speed all issues brought to you by our clients. An excellent technical knowledge of procedures, our systems and other departments will be an important asset in your daily work. In addition, you will also be required to improve all communications with customers and to improve customer service communication standards in various ways. Responsibilities: - Respond to all comments on Google, Facebook, Reseller and Yelp and be a brand representative at all times during public interactions with customers on our social networks. - Investigate all reviews with less than 3 stars - try to resolve all issues with exceptional customer service in order to turn a negative customer experience into a positive one. - Be comfortable taking the initiative on the discretions and solutions offered to customers. In addition, excellent technical and procedural knowledge of BonLook is required since the bad experiences highlighted on social networks must all be resolved quickly and efficiently despite their complexity. - Gather all the necessary information during bad customer experiences in stores or with customer service in order to highlight opportunities to improve our procedures, service and training. - Noticing and writing reports on any situation that appears to be newly problematic and making sure to communicate the information to all departments involved. - Creating monthly or weekly reports for the various departments involved in relation to negative and positive comments. - Adapt and keep the FAQ (external) up to date with new policies, products and important information for BonLook customers. Make sure to add any frequently asked questions on social networks in the FAQ. - Adapt and add macros for our email and chat management system with new policies, products or promotions to improve and standardize BonLook communications with customers. - Actively participate in reviewing emails in our integrated management system and note any customer communications that can be improved. - Work on different training documents in order to improve the quality of customer communications. - Support specialist agents, when necessary, on technical assistance and order follow-up tasks. - Support customer service agents in their tasks when necessary (RX, PD, chat, emails and calls) - Participate in building various projects related to communication, social networks and the quality of our customer service. Type of profile we are looking for : - We are looking for a person who is perfectly bilingual (French and English). The quality of both languages must be excellent, especially in writing, and the candidate must have strong communication skills in order to personalize each interaction. - 3 to 5 years of experience in customer service. The candidate will be required to manage complex cases in an efficient and personalized manner and will represent the company on social networks. For this reason, it is necessary to have excellent technical skills and an understanding of BonLook's procedures both in customer service and in other departments. - Must not fear rapid growth and rapid changes. The selected candidate will have to demonstrate a great deal of autonomy and a strong ability to adapt in order to manage and develop this project. - Excellent time management skills and strong leadership. The selected candidate will be required to work with various departments to solve problems, report and deal with complex issues on a daily basis.
Category
Customer Service/Support
ID
2020-1611
Job Locations CA-MB-Winnipeg
We are searching for a Sales Supervisor who is passionate, dynamic and willing to grow with our quickly expanding, Montreal company. The sales lead will assist the store manager in diverse tasks. REQUIREMENTS - Customer service and sales experience - Excellent communication skills - Demonstrates a creative approach towards customers, management and complex situations - Management experience - Demonstrates leadership and is a team player - Offers courteous and professional customer service - Easily adapts and quick learner - Able to work alone and within a team - Available days, nights and weekends RESPONSIBILITIES - Follow up and manage customer service emails - Ensure correct in-store delivery process - Manage in-store appointments and YCBM schedule - Develop sale techniques and recommend approaches - Team management when the store manager is absent - Create social media content - Open and close the boutique - Ensure that all team members correctly represent the brand image and serves customers in a professional manner.
Category
Retail
ID
2020-1609
Job Locations CA-QC-Montreal
The Assistant Store Manager is responsible for certain aspects of the business, as assigned by the Store Manager. They are accountable for all store operations and functions when the store manager is absent. They are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results. Responsibilities - Develop people through our core values - Deliver continuous training to motivate the store team - Manage team performance with ongoing coaching - Proactively recruit people who are aligned with our culture and brand vision - Lead on the retail floor by setting the standard around product knowledge, customer experience and brand image - Lead, coach and provide timely feedback around sales plans and key performance indicators  - List, delegate and manage team responsibilities within all areas of the business - Support the store manager in the overall store recruiting strategy and be responsible for developing their successor - Ensure standards are consistently executed and utilize company tools to better serve the customer  - Ensure supervisors clearly understand and meet job expectations  - Responsible for the monthly strategies and OPS - Represent the BonLook brand: reflect company values and brand image at all times
Category
Retail
ID
2020-1608
Job Locations CA-ON-Mississauga
We are searching for a Sales Supervisor who is passionate, dynamic and willing to grow with our quickly expanding, Montreal company. The sales lead will assist the store manager in diverse tasks. REQUIREMENTS - Customer service and sales experience - Excellent communication skills - Demonstrates a creative approach towards customers, management and complex situations - Management experience - Demonstrates leadership and is a team player - Offers courteous and professional customer service - Easily adapts and quick learner - Able to work alone and within a team - Available days, nights and weekends RESPONSIBILITIES - Follow up and manage customer service emails - Ensure correct in-store delivery process - Manage in-store appointments and YCBM schedule - Develop sale techniques and recommend approaches - Team management when the store manager is absent - Create social media content - Open and close the boutique - Ensure that all team members correctly represent the brand image and serves customers in a professional manner.
Category
Retail
ID
2020-1607
Job Locations CA-QC-Montreal
Based in Montréal, BonLook was founded in 2011 with the purpose of reshaping the optical industry and changing the way people shop for prescription eyewear and sunglasses. At BonLook, you are more than just a member of a team — you are a partner in our company’s success. A career here means days filled with new, exciting challenges and fulfilling professional experiences. You will benefit from working alongside a talented and passionate group of people, learning extensively about both the optical and retail industry. We pride ourselves on being a company committed to transparency, excellence, innovation, and joy. With multiple store locations across the country (and still growing!) we are a company that is expanding rapidly, which means there is no telling where your BonLook journey may take you. Are you ready to #SeeYourFuture at BonLook?   JOB DESCRIPTION: Reporting to the VP Finance, the Senior Analyst is responsible for carrying all tasks related to budgeting and reforecasting, cashflow management and preparation of financial statements. Working with the controller and the VP Finance, the senior analyst will prepare different reports and participate to the performance review of different projects undertaken by the Company. The incumbent will also prepare various reports and participates in the analysis of discrepancies and issues aimed to assess the performance of various projects undertaken by the Company. He or she also assists in identifying solutions aimed at improving processes. The candidate should have interest in learning about the controller’s tasks and vice-versa in order to ensure continuity in the absence of one another. RESPONSIBILITIES - Budgeting: - Responsible for the budget model - Lead the budget process (establish assumptions) with the directors - Monthly assessment of actual against budget with the directors (with the help of the controller) - Reforecast the budget for senior management periodically - Cashflow management: - Weekly cashflow management with variance to actual/forecast and report to the VP Finance and senior management - Elaborate a process for cash reconciliation from cash to unearned revenue (balance sheet) to revenue (P&L) and ensure the system processes the information properly/inquire about inconsistencies in the process - Prepare financial statements: - Together with the controller, assist in the preparation of the monthly board package, including financial statements and KPI analysis - Prepare and run performance analysis on different projects undertaken by the Company REQUIREMENTS - Bacc in accounting or finance - Accounting title or CFA, an asset - Mandatory excellent knowledge of Excel - At least 5 years in financial modeling or advanced financial analysis - Knowledge of Tableau (developing mode) a plus - Excellent knowledge of basic accounting principles (Canadian GAAP) and flow between financial statements - Bilingual (English and French, written and spoken) - Adaptability in an ever-changing, high-growth environment - Able to work under pressure and strong tolerance for ambiguity and complexity - Ability to adapt quickly to the various internal customers WHY WORK WITH US - Montreal based company offering growth opportunities - Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people (With the context of COVID-19, BonLook encourages work from home with its employees) - Flexible schedule - Complete health benefits package: health, dental and medical - Generous employee discount for yourself, your friends and your family - Competitive salary aligned with qualifications and experience - Free coffee!
Category
Accounting/Finance
ID
2020-1605
Job Locations CA-ON-Ottawa
The Optician is a leader on the floor and is accountable for ensuring that all optical areas of the retail business are fulfilled. They are responsible for giving outstanding service, optimizing the customer experience and partnering with the store leaders to drive sales and meet all KPI objectives.   A DAY IN A LIFE OF AN OPTICIAN: - Act as a leader on the floor, supports the team and creates a premium in-store experience. - Mobilize and inspire the team to achieve business goals - Demonstrate best-in-class customer service and lead by example on the sales floor - Be a stylist and a coach on the floor - Exceed sales goals by delivering information on the brand, the mission and product (fit, feature and design) to customers - Responsible for training new employees on all aspects of the business especially optics - Assist store manager by offering ongoing training to employees - Represent the BonLook brand: reflect company values and brand image at all time   Optical responsabilities: - Comfortable explaining eyewear prescription - Ensure flawless accuracy in taking optical measurements, adjusting and fitting eyewear. - Verify that finished eyewear meets Bonlook standards as well as customer requirements and requests - Demonstrate exceptional product knowledge. - Gather product feedback for merchandising team   Requirements: - Must be Licensed Optician in good standing with College of Opticians - Minimum 2 years sales experience - Passionate about fashion, eyewear, and the retail industry - Great at communicating clearly and effectively - Extremely detail oriented and a master at time management - Excited by a fast-paced, ever-changing work environment - Cool under pressure Find out why you should work with us: https://www.youtube.com/watch?v=ZL6gNV1Iw6k 
Category
Optics
ID
2020-1603
Job Locations CA-MB-Winnipeg
The Optician is a leader on the floor and is accountable for ensuring that all optical areas of the retail business are fulfilled. They are responsible for giving outstanding service, optimizing the customer experience and partnering with the store leaders to drive sales and meet all KPI objectives.   A DAY IN A LIFE OF AN OPTICIAN: - Act as a leader on the floor, supports the team and creates a premium in-store experience. - Mobilize and inspire the team to achieve business goals - Demonstrate best-in-class customer service and lead by example on the sales floor - Be a stylist and a coach on the floor - Exceed sales goals by delivering information on the brand, the mission and product (fit, feature and design) to customers - Responsible for training new employees on all aspects of the business especially optics - Assist store manager by offering ongoing training to employees - Represent the BonLook brand: reflect company values and brand image at all time   Optical responsabilities: - Comfortable explaining eyewear prescription - Ensure flawless accuracy in taking optical measurements, adjusting and fitting eyewear. - Verify that finished eyewear meets Bonlook standards as well as customer requirements and requests - Demonstrate exceptional product knowledge. - Gather product feedback for merchandising team   Requirements: - Must be Licensed Optician in good standing with College of Opticians - Minimum 2 years sales experience - Passionate about fashion, eyewear, and the retail industry - Great at communicating clearly and effectively - Extremely detail oriented and a master at time management - Excited by a fast-paced, ever-changing work environment - Cool under pressure Find out why you should work with us: https://www.youtube.com/watch?v=ZL6gNV1Iw6k 
Category
Optics
ID
2020-1602
Job Locations CA-QC-Montreal
As a human resource business partner, you will work in collaboration with store managers and district managers to develop and implement management strategies that complement the company’s HR plan. Your knowledge of various human resource sectors (employee engagement, staffing, talent management, compliance, working relationships, global remuneration, leadership development, performance management, etc.) will allow you to assist and contribute to the client group, which in turn will help the company reach its goals. Main responsibilities - Providing clients with orientation, directives and advice regarding HR questions, namely company policy and procedure implementation, recruitment and selection strategies, productivity management, strategic planning, training and development, and benefits administration. - Assisting the human resource team with developing, implementing and maintaining BonLook’s various large-scale projects. - Identifying potential barriers to success and contributing to the proactive resolution of human resource issues in order to promote a culture that focuses on goal achievement. - Coaching store managers and district managers to promote best human resource practices in terms of leadership, talent management and performance management development. - Looking after employee and company interests in accordance with HR policies and applicablegovernment laws and regulations. - Assisting the client group with goal achievement while identifying issues related to human resources. - Providing advice, orientation and coaching for everything HR-related. Requirements - Bachelor’s degree in industrial relations, human resources or equivalent diploma - Certified human resource professional designation (CRHA) an asset - From 3 to 5 years of experience in human resources with client group support experience - Perfect bilingualism - Ability to and efficiency in creating trust-based relationships, team spirit and leadership - Great capacity to lead large-scale projects - Experience in the retail sector - Aptitude for strategic thinking, great professionalism, and strong organizational and interpersonal skills - Capacity to interact with members of all levels - Consultation, collaboration, facilitation, direction and negotiation skills - Strong integrity, and capacity to handle confidential or delicate information - Excellent written and oral communication skills in French and in English - Solid knowledge of Excel, Word and PowerPoint - Strong analytical and problem-solving skills - Exceptional customer service skills - Ability to travel to offer support in various stores
Category
Human Resources
ID
2020-1601
Job Locations CA-QC-Montreal
Under the supervision of the Purchasing Manager, the Analyst is responsible for creating analyses and reports to support the purchasing team’s supervision of operations and strategic decision making.   More specifically, the Analyst manages and plans inventory levels to reach sales, profit and turnover objectives. The Analyst is responsible for providing pre-season planning and in-season financial forecasts through an analysis of monthly sales. With the purchasing team’s assistance, the Analyst identifies risks and opportunities to maximize benefits.   The Analyst must organize his or her work and manage priorities in order to optimize deliverables. He or she must be able to handle several projects simultaneously. The Analyst works in partnership with the IT and Business Intelligence departments to reach sales objectives and makes sure his or her work is in line with the company’s current standards and practices.   In addition to his or her role within the department, the Analyst contributes positively to the team’s growth in order to constantly raise quality and innovation standards. The Analyst must be able to work as part of a team and to support colleagues through daily challenges.     Responsibilities: - Ensure understanding of requests and validate relevant tools to create analyses - Create reports in various formats, such as CSV/Excel, email and Tableau - Comply with departmental and company standards and best practices - Actively contribute to the company’s knowledge base - Proactively seek opportunities to expand and strengthen the knowledge base and process-related skills - Perform related tasks   Pre-season planning - Examine and review the company’s overall revenue objectives to divide them into categories - In partnership with the Purchasing Manager, analyze trends by category to create a preliminary assortment plan - For each division, develop monthly plans to reach sales, profit and turnover objectives - Prepare Open-to-Buy worksheets   In-season planning   - Work with the buyers to analyze sales for each distribution channel - Analyze and complete monthly forecasts in OTB - Provide sales, profit forecast and monthly receiving needs - Prepare and update the analysis of forecasts by category - Provide a detailed analysis of sales based on current trends and identify positive and negative impact factors - Provide monthly reports for full-price styles - Identify ageing of inventory and problematic styles every week for all categories   Education and Experience - Bachelor’s degree in Actuarial Science, Finance, Business Administration or equivalent - Minimum of 7 years of professional experience and 3 years in merchandise planning, preferably in a retail fashion environment   Essential Skills - Bilingual (French/English, spoken and written) - Advanced Microsoft Excel skills   Abilities - Highly analytical mind - Communication and interpersonal relations - Ability to discuss with members of technical and non-technical teams at all levels of the organization - Ability to work autonomously in a vibrant environment - Organizational skills - Ability to be accountable for his or her actions - Problem and challenge resolution skills - Perseverance, autonomy and initiative - Focus on quality, service and results - Ability to quickly adapt to changes and proposals   Asset - Knowledge of SQL
Category
Purchase
ID
2020-1600
Job Locations CA-BC-Vancouver
We are searching for a passionate and dynamic Stylist who will help our customers find the perfect BonLook frame. RESPONSIBILITIES - Help the customer find the perfect frame - Greet every customer and explain the BONLOOK concept - Able to read an optical prescription and understand customer’s needs - Process transactions - Keep the store clean and welcoming - Offer a genuine customer service REQUIREMENTS - Flexible availabilities (day, evening and week-end) - Team spirit - Ability to multi-task - Love for fashion - Sincere customer service - Minimum 2 years in sales - Can adapt easily to a changing environment - Be creative and energetic in your approach with your team and customers
Category
Retail
ID
2020-1596
Job Locations CA-QC-Saint-Bruno-de-Montarville
We are searching for a Sales Supervisor who is passionate, dynamic and willing to grow with our quickly expanding, Montreal company. The sales lead will assist the store manager in diverse tasks. REQUIREMENTS - Customer service and sales experience - Excellent communication skills - Demonstrates a creative approach towards customers, management and complex situations - Management experience - Demonstrates leadership and is a team player - Offers courteous and professional customer service - Easily adapts and quick learner - Able to work alone and within a team - Available days, nights and weekends RESPONSIBILITIES - Follow up and manage customer service emails - Ensure correct in-store delivery process - Manage in-store appointments and YCBM schedule - Develop sale techniques and recommend approaches - Team management when the store manager is absent - Create social media content - Open and close the boutique - Ensure that all team members correctly represent the brand image and serves customers in a professional manner.
Category
Retail
ID
2020-1594
Job Locations CA-QC-Montreal
*Temporarily remote role (see requirements at the end of the publication) We are looking for a full-time, bilingual Customer Service Representative to respond to customer inquiries at our call centre. This person will be working full time from 24 to 40 hours a week. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times. RESPONSIBILITIES   - Answer customer questions by phone, email, online chat and at the front desk; - Fulfill and process orders created in-store; - Place orders by email, online chat, phone and at the front desk; - Internal order follow-ups; - Help customers choose their perfect glasses via our website; - Fill out customer prescription information using our web platform; - Get customer’s prescription information by calling their optometrists; - Participate in the upkeep and improvement of our customer service team and systems;  REQUIREMENTS   - High school diploma completed or higher; - 2 to 6 years’ experience in customer service; - Fully bilingual written and spoken (English & French); - Fluent writing (French and English); - Creativity, autonomy, and initiative; - Ability to remain focused; - Open minded with great social aptitudes, oriented towards teamwork; - Proactive and efficient with time management; - Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities.    WHY WORK WITH US   - Montreal based company offering growth opportunities - Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people - Flexible schedule - Complete health benefits package: health, dental, medical, and optical coverage - Generous employee discount for yourself, your friends and your family - Competitive salary aligned with qualifications and experience - Free coffee!   TELEWORK REQUIREMENTS - Reliable internet connection - Quiet and work-friendly environment  
Category
Customer Service/Support
ID
2020-1593
Job Locations CA-QC-Montreal
Reporting to the CEO, the Director of Human Resources is responsible for championing the recruiting, hiring, developing of diverse talent and ensuring the teams are engaged in a customer and team-focused culture. He will be responsible for the continued development and implementation of best practices for recruitment, talent management, benefits, compensation and total rewards programs, as well as policy development and compliance with all applicable labor laws. He will develop strategies with regard to HR policies, programs, procedures and key initiatives related to company culture, talent, diversity and inclusion. He will lead and develop a team of HR professionals to effectively partner with management across multiple business functions.   Responsibilities: - Be a leading and visible presence in support of the company culture to ensure our employees have a cohesive and consistent experience throughout their employment lifecycle with the company. - Be proactive in developing a steady pipeline of candidates to meet the talent demands of the company, including establishing recruitment and hiring practices that ensure the company meets/exceeds our diversity hiring goal for our stores, call center, distribution center and head office. - Ensure that current and future growth of the business are reflecting the development and implementation of HR programs and its deliverables align to the strategic business objectives of the organization. - Lead and develop the human resources team in the execution of the company’s HR services for Employee Benefits, Compensation and HRIS, Talent Acquisition, Talent Management, and Training & Organizational Development - Maintain and develop strong partnerships with senior management to support the organizational and departmental needs and development of their teams. - Direct a process of organizational development that primarily addresses internal career pathing, succession planning and cross-departmental job experiences throughout the company. - Develop learning, training and career development initiatives that support the organizational needs, including compliance, diversity and inclusion awareness, skills development, management development and job-specific training. - Supervise the development of actionable metrics that drive analysis and insight within HR. - Oversee the Annual Performance Review and Talent Management processes. - Ensure all provincial labor law compliance in partnership with legal partners - Create and leverage business analytics to diagnose and apply HR initiatives to improve business results.   Qualifications: - Must have minimum a Bachelor’s degree in a business-related discipline; - Must have CRHA certification; - Minimum 10 to 15 years of HR experience with a strong understanding of the retail environment; experience within specialty retailing a plus; - 3 to 5 years of experience in HR team management - Experience working within a high growth digital and data-driven organization is a plus; - Broad knowledge of employee relations, recruiting, talent management, training and development, total rewards and HCM systems; - Proven background in organizational development, planning and design; - Strong knowledge of employment laws and regulations; - Knowledge of the operation of a vertical retailer, digital retailing and of the product development process; - Excellent communication (written and verbal) and interpersonal skills; - Perfectly bilingual French and English; - Strong time management skills with the ability to manage multiple and competing projects; - Ability to develop strong working relationships with all levels of the organization; - Ability to hire and coach a team; - Ability to handle sensitive information with confidentiality.
Category
Human Resources
ID
2020-1592
Job Locations CA-QC-Montreal
The Store Manager is responsible for all aspects of the retail store operations, including strategy and the development of their people. The incumbent is accountable for ensuring that all areas of the retail business are fulfilled and are contributing to the customer experience. The store manager develops capabilities within the team to drive strategy and achieve results for the business. RESPONSIBILITIES - Develop people through our core values - Hold the team accountable for results and have crucial conversations when needed - Develop a strategy to build a strong pipeline of leaders - Recruit and hire people who are aligned with our culture and brand vision - Develop strategies and in-store initiatives to meet business objectives - Manage team performance with ongoing coaching - Create VM strategies specific to their market, store layout and volume to support sell-through - Provide timely feedback on sales plans and key performance indicators - Produce results that meet or exceed company goals and maximize store profitability - Manage the store schedule in a way that supports business trends (labor management) - Be responsible for the quarterly and yearly strategies and OPS - Work in collaboration with the optician to optimize the customer experience - Represent the BonLook brand: reflect company values and brand image at all time - Know and understand the corporate story/vision and be able to inspire the team - Manage inventory QUALIFICATIONS - 3 to 5 years of managerial experience, preferably in retail - High School diploma or certificate in Business Administration or in a related field - HR knowledge: recruitment, training and performance management - Excellent communication skills - Excellent customer service skills - Excellent time management skills
Category
Retail
ID
2020-1590
Job Locations CA-QC-Montreal
We are searching for a passionate and dynamic Stylist who will help our customers find the perfect BonLook frame. RESPONSIBILITIES - Help the customer find the perfect frame - Greet every customer and explain the BONLOOK concept - Able to read an optical prescription and understand customer’s needs - Process transactions - Keep the store clean and welcoming - Offer a genuine customer service REQUIREMENTS - Flexible availabilities (day, evening and week-end) - Team spirit - Ability to multi-task - Love for fashion - Sincere customer service - Minimum 2 years in sales - Can adapt easily to a changing environment - Be creative and energetic in your approach with your team and customers
Category
Retail
ID
2020-1589
Job Locations CA-AB-Calgary
The Optician is a leader on the floor and is accountable for ensuring that all optical areas of the retail business are fulfilled. They are responsible for giving outstanding service, optimizing the customer experience and partnering with the store leaders to drive sales and meet all KPI objectives.   A DAY IN A LIFE OF AN OPTICIAN: - Act as a leader on the floor, supports the team and creates a premium in-store experience. - Mobilize and inspire the team to achieve business goals - Demonstrate best-in-class customer service and lead by example on the sales floor - Be a stylist and a coach on the floor - Exceed sales goals by delivering information on the brand, the mission and product (fit, feature and design) to customers - Responsible for training new employees on all aspects of the business especially optics - Assist store manager by offering ongoing training to employees - Represent the BonLook brand: reflect company values and brand image at all time   Optical responsabilities: - Comfortable explaining eyewear prescription - Ensure flawless accuracy in taking optical measurements, adjusting and fitting eyewear. - Verify that finished eyewear meets Bonlook standards as well as customer requirements and requests - Demonstrate exceptional product knowledge. - Gather product feedback for merchandising team   Requirements: - Must be Licensed Optician in good standing with College of Opticians - Minimum 2 years sales experience - Passionate about fashion, eyewear, and the retail industry - Great at communicating clearly and effectively - Extremely detail oriented and a master at time management - Excited by a fast-paced, ever-changing work environment - Cool under pressure Find out why you should work with us: https://www.youtube.com/watch?v=ZL6gNV1Iw6k 
Category
Optics
ID
2020-1584